We strive to offer the best customer service experience to out clients. Your appointment is reserved specifically for you, so late cancellations or no shows dramatically impact staff and other clients.
In order to continue providing the best possible scheduling options to our clients, we require 24 hour notice for penalty free cancellations of appointments. Clients may cancel appointments by.
- Call the salon and speaking to our guest relations teams or leaving a voicemail at 803-790-0770
- Texting cancellation and reason to the same number 803-790-0770
- Sending an email to firstname.lastname@example.org
Clients will be required to have a valid credit/debit card on file with their client profile account to secure appointments.
Clients cancelling appointment with less than 24 hours notice will be required to pay 50% of the appointment in order to book future services.
Clients that are a no show will be required to pay 100% of the missed appointment. Additionally, if you arrive late for your appointment and it has to be moved, you are subject to a late fee of 50% of the booked services.
Clients who no show on more than one occasion must prepay in full for any future services they wish to book.
New client appointments that are not confirmed within 48 hours are subject to cancellation at the discretion of the salon.
Service Re-Do & Retail Return Policy
We will always strive to offer our clients the highest level of satisfaction. If you are having challenges with your cut or color let us know within 7 days of your visit and we will be happy to correct the issue within the limitations discussed during your consultation, as there are NO REFUNDS on services.
Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges 10 days from your initial purchase.
Salon Environment and Safety Policy
Our clients safety and the environment we provide for our service is very important to us.
We care about our clients and their families but unfortunately we lack the space & capabilities to provide care for young children while your services are being provided.
Children can not be left unattended in the reception area & guest of our clients will not be able to accompany them on the salon floor for the safety of our staff and clients.
In order to maintain the standard of our salon environment we ask that all cell phones to be placed on silent while receiving services. We also ask that you please keep your phone conversations to a minimum to be respectful of other clients as well as your service provider. Speakerphone music or audible sounds are not permitted in any are of the salon.
If cellular communication is required & our stylist are unable to continue services, then appointments may be altered or rescheduled as necessary to respect the time of the following clients.
Austral Salon, Inc. may collect certain customer information from your use of this web site. Any information collected is retained in strict confidence, and care is taken to ensure that unauthorized persons do not compromise your information. Austral Salon, Inc. uses available industry-standard measures to protect your information from loss, misuse, alteration and destruction.
Austral Salon, Inc. will not sell, trade, or disclose to third parties any customer information obtained from this web site without your express consent. If in the event that Austral Salon, Inc. uses other agents, contractors, suppliers or companies to perform services or supply products, Austral Salon, Inc. will request that those agents, contractors, suppliers or companies protect your customer information in a consistent manner.
Austral Salon, Inc. regularly reviews its compliance with this Privacy Statement. Please note that this Privacy Statement may change from time to time. If you have any additional questions or concerns about this Privacy Statement or our treatment of customer information, please contact us directly at email@example.com.
Austral Salon, Inc. provides information and content available on this web site free of charge. In consideration for voluntarily accessing the information and content contained on our web site, you agree that you are bound by these terms and conditions and that you further agree to release Austral Salon, Inc. from any and all claims, liabilities, or damages related to your use of the information and content.
The information and content contained herein is for personal, noncommercial use only. It is provided by Austral Salon, Inc. and obtained from sources believed by Austral Salon, Inc. to be accurate and reliable. Austral Salon, Inc. has no obligation to update the information and content and assumes no responsibility for any errors or omissions resulting from your use of such information and content either contained within or linked to this web site.
As you navigate our website, you will be able to link to other independent third-party sites for additional information and content. Austral Salon, Inc. provides these links for your convenience, but makes no representations or warranties whatsoever about the sites which you may access through our web site. Austral Salon, Inc. neither endorses nor has control over the content and security of third-party sites and does not accept any responsibility for the use of such web sites. By following a link, you assume all risks and liability.
INFORMATION AND CONTENT CONTAINED ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. AUSTRAL SALON, INC. DISCLAIMS ANY AND ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT. AUSTRAL SALON, INC. SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUE OR LOST PROFITS, WHICH RESULT FROM THE USE OF THE INFORMATION AND CONTENT CONTAINED ON THIS WEB SITE OR LINKED THERETO.
Austral Salon, Inc. does not transfer or grant any intellectual property or other rights to you, including any copyright, trademark, service mark, or patent rights, all of which Austral Salon, Inc. expressly reserves for itself. You further agree not to distribute, manipulate, create derivative works from or use the information and content for any purpose other than as expressly authorized by Austral Salon, Inc.
Information and content available on our web site may contain references or cross references to Austral Salon, Inc. products, programs and services that are not announced or available in your country. Such references do not imply that Austral Salon, Inc. intends to announce such products, programs or services in your country. Consult a Austral Salon, Inc. business contact for information regarding the products, programs and services, which may be available to you.
Any comments or materials sent to Austral Salon, Inc. including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively “Feedback”), shall be deemed to be non-confidential. Austral Salon, Inc. shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Austral Salon, Inc. shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such Feedback.
Austral Salon, Inc. reserves the right to modify, alter or amend this web site, the underlying products, programs, and services, or these Terms and Conditions at any time without notice.